Bike Component Category
- Our Own Brand Kanzo
- Bottom Brackets
- Brake Calipers, Levers, Shifters
- Brake Disk Rotors
- Brake Groupsets
- Cassettes Freewheels
- Chains
- Cranksets, Chainrings, Bolts
- Derailleurs, Jockey Wheels
- Forks
- Frames
- Handlebar Bar Ends, Tapes, Grips
- Handlebars
- Headsets
- Pedals
- Quick Releases, Skewers
- Saddles
- Seat Posts, Clamps
- Small Bike Parts
- Stems
- Tires, Tubes, Pumps
- Water Bottle Cages
- Wheels, Hubs
- Other Parts
- Shop By Brand
Q: Is it safe to use my
credit card on your site?
A: Shopping at BrinVO.com is safe. Our shopping cart is handled by ASPDotNetStoreFront and No 1 Online Channel Management Solution Provider Channel Advisor. Our Guarantee backs every credit card via PayPal purchase you make at BrinVO.com
Q: What is the status of my order? How come the tracking information doesn't show up?
A: Your order status will be available 24 hours after your order has been placed excluding holidays. We will send you a tracking information via email. If your items are shipped via standard shipping, the tracking information will appear online (ex. www.usps.com) within 1 to 2 days "before" items arrive. If via EMS, you may track within 1 day online at http://www.track-trace.com/post. If via DHL, you may track on www.dhl.com
Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied, you can return it for a full refund within 30 days of purchase. Returns must be unused and in the state you received them and in the original box. Please email us for an RMA form to fill out.
Q: How long will it be before I receive my order?
A: Shipping time are expedited/express shipping via EMS (4 - 10 days) or DHL (2 - 4 days). For standard shipping, you will receive your order within 7-12 business days. Please check each item's listing for shipping rate table.
Worldwide EMS (Express Mail Service) 4 - 7 business days delivery:
Insurance is included and tracking number will be emailed to you the next business day
* USA/Canada/England/France/ Germany/Israel: 4 - 5 business days
* Spain/Italy: 6-7 business days
* Rest of Europe: 5 - 7 business days
* Australia/New Zealand: 3 - 4 business days
* Korea/Japan/Singapore: 2 - 3 business days
* Hong Kong/Macau: 1 - 2 business days
* Rest of Asia and Oceania: 4 - 7 business days
* Central America: 4 - 7 business days
* Africa: 5 - 7 business days
Standard Postal Service with tracking number:
* USA (8 - 12 business days)
* Canada (10 - 15 business days) due to strict custom procedure
* France (15 - 25 business days) due to complicated custom procedures & postal service
* Italy/Spain (12 - 20 business days) due to complicated custom procedures & postal service
* Australia/New Zealand (7 - 9 business days)
* West Europe (7 - 11 business days). East Europe (8 - 12 business days)
* Asia (5 - 8 business days). Africa (10 - 12 business days)
DHL/UPS Worldwide Express 2-3 day with tracking number and insurance:
Additional charges will apply
Q: Can I expedite my shipping?
* Expedited Shipping (delivery within 4-7 business days)
* Standard Shipping (delivery within 7-12 business days)
* DHL (2 - 3 days)
Q: What forms of payment do you accept?
A: We currently accept, Direct Money T/T Wire, or Visa, MasterCard, Discover, American Express via PayPal (www.paypal.com).
Q: Do you ship to addresses outside the United States?
A: We ship internationally.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What are the shipping charges for returning an order?
A: There are no return shipping charges for orders originally shipped to a destination unless the buyer makes a mistake in buying this product from us.
Q: I want to know if you carry a specific brand/color/size?
A: Fill in your search criteria in our store search box and you will be shown a list of all items on our site that meet this criteria.
Q: Do you do back orders?
A: BrinVO.com does take pre-orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item or wait for us to order for you. Please email us at Support@BrinVO.com
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.
Q: Do you charge sales tax on any item?
A: We do not charge any sales tax on any item.
Q: Where you ship from?
A: We have four warehouses 1. Taipei Taiwan 2. Poulsbo Washington 3. Nagoya Japan. Depending on stock availability and your location, your item may be shipped out from one of these warehouses. All warehouses will have the same shipping rates.
Q: Do you sell anywhere?
A: We also run 2 eBay stores (http://eBay.BrinVO.com, http://eBay.BrinZU.com). Both stores have Powerseller status, one of them being Platinum Powersellers. We also have an Featured Amazon Merchant Store http://Amazon.BrinVO.com.
Q: Are you an authorized reseller? Do you provide product warranty?
A: Yes, all of our products are authorized for sale. All products come with manufacturer's warranty.
Q: What does OEM package mean?
A: Some of our products are provided directly by the manufacturers in OEM package without the retail boxes. The prices for these OEM versions products are cheaper than retail version and we pass that savings to you. However, we make customized carton boxes with good cushion to protect products from damages during shipping.
A: Shopping at BrinVO.com is safe. Our shopping cart is handled by ASPDotNetStoreFront and No 1 Online Channel Management Solution Provider Channel Advisor. Our Guarantee backs every credit card via PayPal purchase you make at BrinVO.com
Q: What is the status of my order? How come the tracking information doesn't show up?
A: Your order status will be available 24 hours after your order has been placed excluding holidays. We will send you a tracking information via email. If your items are shipped via standard shipping, the tracking information will appear online (ex. www.usps.com) within 1 to 2 days "before" items arrive. If via EMS, you may track within 1 day online at http://www.track-trace.com/post. If via DHL, you may track on www.dhl.com
Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied, you can return it for a full refund within 30 days of purchase. Returns must be unused and in the state you received them and in the original box. Please email us for an RMA form to fill out.
Q: How long will it be before I receive my order?
A: Shipping time are expedited/express shipping via EMS (4 - 10 days) or DHL (2 - 4 days). For standard shipping, you will receive your order within 7-12 business days. Please check each item's listing for shipping rate table.
Worldwide EMS (Express Mail Service) 4 - 7 business days delivery:
Insurance is included and tracking number will be emailed to you the next business day
* USA/Canada/England/France/ Germany/Israel: 4 - 5 business days
* Spain/Italy: 6-7 business days
* Rest of Europe: 5 - 7 business days
* Australia/New Zealand: 3 - 4 business days
* Korea/Japan/Singapore: 2 - 3 business days
* Hong Kong/Macau: 1 - 2 business days
* Rest of Asia and Oceania: 4 - 7 business days
* Central America: 4 - 7 business days
* Africa: 5 - 7 business days
Standard Postal Service with tracking number:
* USA (8 - 12 business days)
* Canada (10 - 15 business days) due to strict custom procedure
* France (15 - 25 business days) due to complicated custom procedures & postal service
* Italy/Spain (12 - 20 business days) due to complicated custom procedures & postal service
* Australia/New Zealand (7 - 9 business days)
* West Europe (7 - 11 business days). East Europe (8 - 12 business days)
* Asia (5 - 8 business days). Africa (10 - 12 business days)
DHL/UPS Worldwide Express 2-3 day with tracking number and insurance:
Additional charges will apply
Q: Can I expedite my shipping?
* Expedited Shipping (delivery within 4-7 business days)
* Standard Shipping (delivery within 7-12 business days)
* DHL (2 - 3 days)
Q: What forms of payment do you accept?
A: We currently accept, Direct Money T/T Wire, or Visa, MasterCard, Discover, American Express via PayPal (www.paypal.com).
Q: Do you ship to addresses outside the United States?
A: We ship internationally.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What are the shipping charges for returning an order?
A: There are no return shipping charges for orders originally shipped to a destination unless the buyer makes a mistake in buying this product from us.
Q: I want to know if you carry a specific brand/color/size?
A: Fill in your search criteria in our store search box and you will be shown a list of all items on our site that meet this criteria.
Q: Do you do back orders?
A: BrinVO.com does take pre-orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item or wait for us to order for you. Please email us at Support@BrinVO.com
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.
Q: Do you charge sales tax on any item?
A: We do not charge any sales tax on any item.
Q: Where you ship from?
A: We have four warehouses 1. Taipei Taiwan 2. Poulsbo Washington 3. Nagoya Japan. Depending on stock availability and your location, your item may be shipped out from one of these warehouses. All warehouses will have the same shipping rates.
Q: Do you sell anywhere?
A: We also run 2 eBay stores (http://eBay.BrinVO.com, http://eBay.BrinZU.com). Both stores have Powerseller status, one of them being Platinum Powersellers. We also have an Featured Amazon Merchant Store http://Amazon.BrinVO.com.
Q: Are you an authorized reseller? Do you provide product warranty?
A: Yes, all of our products are authorized for sale. All products come with manufacturer's warranty.
Q: What does OEM package mean?
A: Some of our products are provided directly by the manufacturers in OEM package without the retail boxes. The prices for these OEM versions products are cheaper than retail version and we pass that savings to you. However, we make customized carton boxes with good cushion to protect products from damages during shipping.
