Have a question about a part, your order, or finding the right fit? We're happy to help — real people, quick replies.

Email us

Support@BrinVO.com
We typically reply within 24 hours, Monday–Friday (Pacific Time).

How we can help

• Fitment & compatibility — not sure a cassette, derailleur or pedal fits your drivetrain? Send us your groupset and we'll confirm before you buy.
• Order status & tracking — questions about a recent order or your tracking number.
• Returns & exchanges — see our Refund Policy to get started.
• Stock & restocks — looking for something that's sold out? Let us know and we'll tell you when it's back.

Returns

Please contact us before sending anything back — returns sent without approval can't be processed. Once your return is approved, we'll email you the exact return shipping address and instructions.

We want you to be happy with your purchase. If anything arrives damaged or not as described, email us right away and we'll make it right.

Our business

BrinVO.com is operated by JACJ Partners LLC
455 Market St, Ste 1940 No. 124118
San Francisco, CA 94105
United States