Authenticity

Are your parts genuine?

Yes — 100%. We sell only authentic Shimano, SRAM and brand-name products, sourced through reputable supply channels. We never sell counterfeit or fake parts. If you ever have a concern about an item, contact us and we'll make it right.

Are items new?

Unless a listing specifically states otherwise, our components are brand new in their original packaging. Any pre-owned or open-box item is clearly labeled in the product title and description.

Choosing the right part

How do I know a part will fit my bike?

Compatibility matters, especially with drivetrains. Each listing includes the model, speed and key specs. If you're unsure whether a cassette, derailleur, chain or pedal works with your setup, email us your groupset (for example, "Shimano 105 R7000 11-speed") and we'll confirm before you buy.

Shipping

How much is shipping?

Shipping to the 48 contiguous US states is free, always with tracking. Alaska & Hawaii ($14.99) and expedited UPS options are available at checkout. See our Shipping Policy for full details.

How fast will my order arrive?

Orders dispatch within 1 business day and typically arrive in 4–7 business days via DHL eCommerce SmartMail Parcel Plus Expedited (free) — or 3–6 business days with the $4.99 Expedited Max upgrade. Need it faster? UPS 2nd Day Air Residential is available at checkout ($24.99, typically 2–4 business days). Alaska & Hawaii orders ship via DHL eCommerce Expedited ($14.99, typically 5–8 business days) or UPS 2nd Day Air.

Do you ship internationally?

No — we currently ship to US addresses only.

Returns & payment

What's your return policy?

We offer a 30-day return policy — items may be returned in new or lightly used condition with all original parts and packaging, and returns are always free with no restocking fees. Start a return by contacting us — see the full Refund Policy.

Is checkout secure?

Yes. Checkout is fully encrypted and processed through Shopify. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal and more. Your full card details are never shared with or stored by us.

Still have a question?

Email Support@BrinVO.com and we'll get back to you within 24 hours (Mon–Fri).