Refund policy

Return and Refund Policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

We accept returns for any reason — whether the item is defective or you simply changed your mind. Items may be returned in new or lightly used condition, as long as they include all original parts, hardware, and packaging. You'll also need your order number or proof of purchase.

How to start a return

Email us at support@brinvo.com. Please contact us for approval before sending anything back — returns sent without prior approval can't be accepted. Once approved, we'll email you a prepaid return shipping label along with the return address and instructions — returns are always free, with no restocking fees.

Damages and issues

Please inspect your order on delivery and contact us immediately at support@brinvo.com if the item is defective, damaged, or wrong, so we can make it right.

Exchanges

We're happy to exchange an item — email support@brinvo.com and we'll arrange it. Exchanges ship free, and we'll send your replacement as soon as we receive your return. If you'd like the new item even faster, you can also return the original and place a separate order right away.

Refunds

We'll notify you once we've received and inspected your return. If approved, we'll issue your refund to your original payment method within 1 business day. Depending on your bank or card issuer, it may take a few extra days for the refund to appear on your statement.